Jasmine & Johnny Interview
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[00:00:00] If you are an entrepreneur listening to this, I want you to think about the most human part of your business. Maybe it's the way you know, you sit with the client during a crisis or this specific way you listen to their problems before offering a solution.
Most of us are terrified of systems. We think that if we automate our onboarding or build a rigid workflow, we will become robotic. We are convinced that if we don't handle every single intake form and admin task detail, personally, our clients will feel the cold touch of a machine. But the truth is that most of us are trapping the $10 an hour admin trap, right?
We're so busy washing the jerseys of our own business, filling paperwork and chasing signatures that we have lost the emotional energy to actually be present for the people we serve. Today's guest is here to prove that rigor is actually the foundational of empathy. Jasmine Hathaway is the founder of Compass Coordinators [00:01:00] and the co-founder of PALS.
She didn't build her Architecture of Care because she wanted to save money on staff. She built it because she had to survive in 2015 while eight months pregnant. Jasmine lost her husband, Alan to cancer, and in the middle of all that heartbreak, she found herself drowning in the business side of death, a paralyzing bureaucracy of closing accounts and managing states While her world was falling apart, she realized that while the world offers emotional support for grief, it leaves family completely abandoned to the logistics.
Coming up Jasmine shares, how she used that pain to revolutionize the after loss industry. I guest today, Jasmine Hathaway. She's the founder of Compass Coordinators and she didn't build her business because she wanted to scale.
She built it because she had a survival arousing of grief, bureaucracy. Today we're talking about why a rigor of actually the foundation of empathy and [00:02:00] building an architecture of care allows you to be human for your clients instead of just an administrator. Welcome Jasmine.
Thank you so much for having me.
Jasmine, I, I'm just gonna get right into it.
So we, you know, we often think that systems and automations are the enemies of the human connection, right? So, and, and, but you argue the complete opposite, that without a rigid machine in the background, you're just too exhausted to actually be empathetic. So can you share a little bit more about that feedback and, and that, uh, north Star that you have?
Sure. Yeah. So I think it's important to, um, to explain that I got into this to help people and that is where my heart is. That's what I really wanna do. It's super important to me, and I'm sure I'm not alone. A lot of us are called to do something meaningful with our time here. And so, um, that is really what's important to me.
And so. I basically use that to [00:03:00] figure out how I can set myself up to be able to have the best impact without burning myself out and spending time on these, you know, frustrating and repetitive and kind of like tasks that felt like they were. Keeping me away from my purpose. So I think, you know, the systems and processes that I've set up actually give me more bandwidth to be able to focus my energy on the things that really matter.
Yeah, and we were just talking offline. It is like if she automated and systematized her business, you can too. So absolutely. There's no excuse about that. So in, in, in every business. Right, and you, you, you know, different, there's, there's that specific moment in, in your career and your life that I was like, enough is enough and yours is.
Uh, a situation that, uh, other women out there can, can relate. Right? So back to 2017, you shared with [00:04:00] me that you were eight months pregnant and unfortunately you just lost your husband at that time, and you're staring at this 20 page state checklist, right? So share us a little bit about that moment. What trigger and what were you feeling?
And then it's like, okay, enough is enough. We're gonna do this thing differently.
Yeah. Yeah. So I. I, um, I, it was actually 2015,
Okay.
close 2015. Yeah. So that I was widowed and working full-time and trying to figure out what I needed to do as this new role was placed in my lap of being executor. So, um, I, I was completely unprepared for. Basically what felt like taking on another part-time job, like I, I already wasn't sleeping, you know, having a baby at home, like, I just was like beyond overwhelmed with all of the stuff that I was having to do to track down all of his accountsand like figure out whose name was on the utility [00:05:00] bill. 'cause they were telling me my electricity was gonna get shut off. And, you know, I, I just had all of these additional stressors and it felt like nothing made sense. I, I mean, I, I just was really struggling with grief, fog, and so even being a, um, you know, normally pretty capable, like on top of it, kind of a person, like I, I'm used to getting stuff done.
It really caught me off guard to like those executive functioning skills had left me. And so, um, so I, I just couldn't. Wrap my head around how I was the person expected to be the expert in, in like sorting through fact and fiction and like filling out really detailed forms correctly the first time.
You know, like, and, and then following up when things didn't happen the way that they were supposed to. And that is actually a very common [00:06:00] experience for executors that I didn't. Realize at the time be because I, I just thought I was the only person going through this. You know, I didn't have a ton of peers who were young, you know, mothers, uh, you know, I, I was 30 years old.
I didn't have a lot of other people who would, who could say, yeah, this is normal. And so. That's really the idea for the business is just coming alongside people who have lost a loved one. They're in this position where they have the legal authority to do the work, but they have no idea how to do it.
They don't know the right people. They don't know the right order. They don't, they don't know how to do any of that stuff. And so actually. Systems and processes kind of save the day. I mean, that's really what I'm bringing to the table so I can show up and be empathetic and patient and kind of break down really overwhelming and complicated tasks in a way that makes sense to people who, um, are going through [00:07:00] what's usually one of the hardest and most difficult times of their lives.
Yes, absolutely that it is. And so. With that checklist, do you feel like you, you can help your client move forward with, you know, especially they're paralyzed right at that moment, full of the emotional overwhelming that they're feeling right now.
Yeah. Yeah. So checklists come into play, um, in a lot of different aspects of this work. Actually. I, um, I am a big fan of a checklist, so, um, so I really, the core of the engagement is that, um, prioritized list. Of things that we have to do. And so that really is what we're revisiting every time we come together. Um, and so the delivery of the engagement is really kind of focused on like, alright, what do we have left to do? What's the status of the previous task? So I'm really kind of project managing as we go along. Um, but I mean, I have a lot of clients who could [00:08:00] care less about that checklist. They really do not care.
They, they care that I care about it, but they don't spend a lot of time in a spreadsheet or, you know, a system or whatever it is. They, they don't really care as long as things move along. And so as soon as I got that in my head, like I needed to separate, like the value that I'm bringing is not my technology, Definitely, you know, it's not whether, it doesn't even matter whether or not they can screen share with me or whatever. It matters how I show up. And
Oh, that's so good.
spending that, that time and energy to be fully present and to listen and to really help them through this difficult time is what actually matters. So that, that's how those two pieces kind of play together.
I, I love you sitting and, and I. I often say to new staff that, uh, we are, you're about to be get into a CPA firm [00:09:00] and a lot of, uh, students in, in college, they think they're gonna become an certified accountant, but they forget that the p in the middle, it stands for public, right? It's not just the government in the middle, but it's also is your clients, your coworkers, the vendors around you.
You know, you deal with a lot of CPAs and we do a lot of with estate planners like yourself. So that p of showing up and being personal. Is the most important part, and based on what you just said, the checklist allow you for your brain to focus on that part of your business. Instead of thinking about, did I do step two, five and seven, right?
And just going back and forth.
Right, right, exactly. So I, uh, know that I am, uh, kind of delivering things in a really consistent way and I'm keeping track of what we have and haven't done. Um, and that's a huge value add for my clients. And I wouldn't be able to do that if I didn't already have, um, those systems and tools set up and ready to [00:10:00] go.
So I didn't have to reinvent the wheel every single time.
Yes. Uh, that reinventing the wheel and creating custom work all the time, uh, yes, you want to be creative, but. There is a part of the creation process that is going to be repeated, as you mentioned. You know, it's a repeatable process. So going back just a little bit, you mentioned, I think it's kind of like the brain, the brain fog, right?
Like because of the trauma and. And you help those, your clients move away from that paralysis. Can you share a little bit of, you know, like three or five specific kind of baby steps that you take with your clients? Like, look, you don't have to do the 50 list of, you know, 50 items on that checklist. Let's just do these three things.
Yeah. Yeah. So, um, a lot of my clients are widows. Um, that's, that's my preferred kind of. Ideal client, um, avatar there. And so, um, so my, my clients are often, um, kind of just looking for [00:11:00] something to do. Like they're reaching for things that feel like, uh, like easy to accomplish or, you know, like, um. that makes them feel like they have maybe some control over the situation.
You know, they, they're, they're looking for maybe like a subscription that they can cancel, right? And so, um, one of the first things that I do with my clients is talk about, alright, um, we need to talk about some financial situation. Um, questions first, we need to make sure that you are good. You need to have access to money and you need to have.
Credits. And so, um, we need to talk about your bank accounts and your credit cards and what has your name on it versus what has your spouse's name on it. So,
Hmm.
um, those are often the things that like, maybe it's a little bit difficult to talk about, it's a little uncomfortable. Um, but I really wanna make sure that my client is okay, that they're not gonna be doing [00:12:00] things that end up having a, um, an impact down the line that they didn't see coming. um, so we kind of need to untangle like any mess, any like, bills that are automatically pulled from different accounts. And so we need to really pop the hood and figure out like, all right, what are we dealing with here? Before we do anything, we have to take stock of what all you have, you know, set up in your life and what you understand and what we're gonna have to figure out.
Maybe like. There's some information that needs to be filled in by other professionals. So if there's a financial advisor or a CPA or an attorney, maybe they can fill in some of these gaps for you so we can create this plan and then, you know, like. Organize these documents for you because you're gonna be referencing them a lot during the engagement. So we're really kind of like focusing on like making sure that they [00:13:00] have a good solid foundation set up and that they don't have any like. Immediate concerns, like, I can't stay in my house, or I don't have access to pay, you know, for this bill or whatever it is. Um, and that, you know, they're, they're gonna be okay in the short term while we work through and set up a plan for a longer term, um, situation for them.
Does that make sense?
Yes it does. And um, the little part that I know, and you can virtually slap me in the face in a little bit if I say something wrong right now, but I tell clients like, look, go and the. You know, the widowers that go, that come through my office and, you know, this is the biggest going to be their very first tax season, that they were gonna actually do everything because the husband or the wife took care of everything else.
And, uh, I tell them, look. The, the best place to start is look at the past three months of your bank statements, the past three months of your credit card statements, right? And then you can start remarking and [00:14:00] color coding your reoccurring expenses, uh, the things that show up, you know, utility bills and, and maybe a Netflix or or YouTube subscription that you might have that you didn't know you have.
Right. Um, and if, uh, that kind of gives them an idea, okay, I can, I can see now my little bit of my inventory, but of course that is just the CPA side, right? Your world, there's so much more than that.
Um, so, and then so. Yeah. And offline, you, you talk about, you know, kind of the, the software trap, right? So just kind of translating a little bit of what you do into other service business owners out there. Um, you, you know, if you put a bad process on a great software, that is still a bad process, right? Um, and
Hmm.
so how much.
Of, of that human workflow into that crisis. Right. Before you even touch that digital tool, do you spend time on thinking about, because [00:15:00] that's what attracted me to, to find out about more about you, that you know, our web designer connected the two of us, and she was like, she has the best automation and systems on this platform that I ever seen.
So it was like, cool, I want to talk about this person.
Yeah, yeah. It's all mapped out well before we touch a tool, you know, so we definitely have, um, lots and lots of time spent, um, you know, mapping out what the process looks like with clients and then, um, and kind of testing those assumptions too.
Hmm.
say that like one of the early. Um, kind of pain points that I had in my business was I thought I was gonna be delivering my services in a completely different way than I actually ended up delivering them.
So I had made all kinds of assumptions around taking things off of people's plates, doing [00:16:00] tasks for my clients. I actually don't really do that at all. And so it really kind of, um, forced me to be a little bit more flexible and, um, shift into more of like a coaching role with my clients. And so they, it actually is a great fit for my. Skills and background and my approach to, and it also helps me, um, really have a more consistent engagement, um, because it's structured around those meetings with my clients. Um, but yeah, early on, you know, I was like, all right, I'm gonna have to be like making all these phone calls, spending all this time on hold, and I'm, I'm just. I never know what I'm gonna be like running into which it is true every client is different, but you know, it is, it is totally different. So I really had to like scrap a lot of like early [00:17:00] models and early kind of like communication templates and different things like that in order to build out things that actually supported the real way that I was working with clients and not the way that I thought I should be working with clients.
Ooh, that's good because, uh, yeah, that testing of the model is so important. So you in, I know you have two business, right? And then we have focused this part of just, you know, that one of, one of your core business. But can you tell a little bit more about the, the, the side of the, of, of the other side of your business or, or that you partner with other people?
Yeah. Yeah. So, you know, when I started doing this work, um, I didn't really have a name for it. I just, you know, knew that it was a need in my life and then I connected with other people that I felt like I could make a difference for. And then, um, I quickly found out that there were. Other people in other states who were doing the same thing that I was, which was amazing.
And so we, um, started meeting [00:18:00] on a regular basis. We connected and decided to call it after loss services. Um, and so having a common language for what this. Service was, was really cool. And we just started saying like, Hey, like how did you solve this problem? How did you get in front of a real person at this company?
You know, like, how, how are you doing this work? And so, um, we just got so much out of that community and that support that we decided to formalize it and open it up to anybody who wanted to learn how to be an after loss professional too. So my second business is co-founded with. Other women in other states, and we call it professionals of after loss services. Um, and we actually have a course to teach people how to do this work as well and a membership. Um, so we have more than a hundred people across the country now who, um, are a, an amazing resource. Um, so talk about getting things done quickly. Um. You [00:19:00] really amplify your impact by having all of these professionals all across the country who can help point you in the right direction when you get, you know, hit a roadblock in your, um, in your own business.
So it's just amazing.
That, that's amazing. And, and you are leveraging those systems and multi and those on those two business, right? So, um, in, you know, you, you talk about, you know, uh. The training systems of, you know, training others, how do you maintain that level of standard? Um, I, you check, I know you mentioned you have a weekly basis meeting, but, uh, do you, do they have a certification that they have to review once a year and, and Absolutely.
I would love to share those, those links in the show notes after, after the fact.
Yeah, sure. So, um, so people who wanna become after loss professionals, um, can become members. And then in the training we have an [00:20:00] opportunity to do a cohort. So with a group of people, we usually do that twice a year in the spring and the fall. And we meet every Friday to discuss the video lessons and the homework and the case study that they've done, um, asynchronously.
So they're. Doing studying, you know, and, and learning on their own, bringing their questions and um, getting feedback from me and my other co-founders, um, who can say, alright, don't forget this thing, or You missed this piece, or whatever. You're kind of practicing in a safe environment, um, before you go out and work with real clients.
Um, and so at this point, you know, we have really combined all of these best practices across all of our, um, different co-founders and how we approach our client work. And we've combined all of that into one kind of, um, master. Training program. Um, and that is the, that's the system and we, we [00:21:00] kind of like packaged all of these resources and, um, we really hand that over to people who are interested in, um, learning how to do this a little bit faster than, than we did with a lot of trial and error.
So we really wanted to save people some time, um, and so they could get started work, working with clients as quickly as possible.
Mm-hmm. Yeah. And, and I've heard on one, not your specific, but on another seminar there was talking sub subjects like yours that when I approach a client about thinking about them selling a business or, you know, passing that on to their kids that you never talk about, you know, getting hit by a bus you never talk with.
Everybody talks about that. But if you do have to bring it up, you bring it up in the past. So like, hey, if you got hit in the by a bus yesterday. Which, you know, it makes it real for them. Like, Hey, it never happened. I'm here.
Right.
And, and that allows them to actually think through about the problem instead of thinking about dying tomorrow.
Yeah.
Right? So, uh, [00:22:00] I wanna translate your content on both sides, right? The, the, the estate planning, the after loss care and, and the training. So let's say you are contractor or an agency listening to this right now, okay? And, but I understand that they might not be dealing with death and they might be dealing with their client's worst day.
You know, a flooded basement, uh, an IRS account that is past due, right? An an ad account that is not working so that they just kind of, their client is stuck and I want you to talk to them as if you are there and it's like, Hey, how can you bring. The trust that you envision for your clients by developing that services.
Yes, you do have to follow the checklist, but you know, going back to the person that's right in front of you to building that, the trust with them.
Mm-hmm. Yeah, I mean, I think it really matters what is most important to them. And so, um, I would definitely spend some time talking about that, you know, like [00:23:00] connecting with someone. Where they're telling you they wanna connect with you on instead of just making assumptions and giving them a resource or talking about a checklist or whatever.
And so, um, I think your tip is a great one to talk about, like something that happened yesterday. Walk me through what that looks like. You know, I, I think that, uh, humans are just really amazing at avoiding. Thinking about things that are really hard. And so I would definitely put death in that category and so I, you can also like acknowledge that and like put language to that feeling that like, Ooh, this is really like.
Difficult for me to think about or like I just, I am so uncomfortable with this. You know, I think it just helps kind of like bring the temperature down and normalizes it a little bit. Um, and just kind of, you know, as a professional, you just wanna make it very clear what your [00:24:00] goals are in having this conversation.
You know, like, I know this is really hard to think about, but this is important because your family is going to be. So much better off. They're not gonna have to worry about making all these decisions for you and guessing what you would want to happen because you've already made the decisions. Now, you know, when it, when the stakes aren't so high, right?
So you can
Right.
over this and it's an amazing gift, right? So like something like that to really like, um, to make it less scary to talk about.
Uh, I love that you said amazing gift, and I know you also say that a will is never enough, right? For, so for an entrepreneur that is thinking about that they think that their house is in order, you know, what's kind of the, like the digital estate planning kind of blind spot? That they leave for their families to clean up that they never think about.
Yeah, I mean, digital is, I mean, that [00:25:00] entire category, I would put that in a blind spot, you know,
Hmm.
um, I, I just find that very often we're not thinking about how much of our lives are lived online, you know, and how many accounts we have. Johnny, do you wanna guess how many accounts an average person has online?
Uh, let's say 20.
Uh, it's over 150.
Oh my goodness. I'm way off.
Yeah, more than 150 digital accounts. And so your name, your email is all out there and, and maybe not. All of those are things that are worth tracking down and, and shutting down, but maybe some of them have like. Your credit card information stored in them, or maybe there's some money in your eBay account that you forgot about or like, you know, there's all kinds of different like aspects of digital estates that people are really not [00:26:00] considering.
You know, like 20% of people have cryptocurrency assets now. Like that is crazy. I can tell you right now, most wills do not talk about who is in charge of closing down and accessing all of those digital accounts, and so. The families are really left without a roadmap and they're just trying to do their best.
You know, maybe they have some passwords and they're trying to log in and they get locked out because they, you know, they got a letter wrong or they couldn't read your handwriting or something like that, you know? Each of these platforms are dictated by their own terms of service. And so they're really kind of like, um, navigating this landscape that doesn't have a clear roadmap at all.
So after loss professionals can really, um, be helpful in, in helping navigate that stuff, especially when we, [00:27:00] um, bring a little bit more knowledge and a little bit more care to, um, managing these assets and helping people, um, deal with them as. Simply, and as you know, compliantly as possible because, um, you know, we, the last thing that we want is for. Um, all of your photos to be, you know, never accessed again. You know, like those things really matter to people. Um, and even if it's not a part of their estate plan, like their family is gonna, is gonna be pretty upset if they can't access their. You know, grandma's newsletter that they, that she's been emailing out for months, you know, at, at, at the end of her life.
Like, it, it is just those kinds of things, um, are, are a part of like what makes us human these days. And it's just not being, um, considered in traditional estate planning.
Wow. Uh, that's, that's beautiful. I love it. I love it. And, and so you, you mentioned, [00:28:00] you know, going back to 2015, um, and that moment, and you could have craved or rise and you chose to rise and talk a little bit about that North Star. Right? So, um. Women in general. Do you see that role evolving right in this after loss and broaden more to the, in that the industry that you are in today?
Yeah. So, um, you're asking if, if more women are gonna be drawn to this kind of work.
Yes.
Yeah,
I.
I think so. And it, it is definitely, um. Uh, the burden falls on women a lot to be the, the executor because we, we live longer. And also it's the eldest daughter, you know, who usually is, serves as executor for the parents. So. a lot of women who are getting this wake up call that there's all of this work and there's no one to help. Um, you know, there's lots of different factors that go into that these [00:29:00] days. But yeah, I, I see a lot of people really, um, I would say, especially since COVID, really thinking about how they can use the time that they have on earth to make the biggest impact. To do something that matters. And um, and so when they're looking around and they're thinking about, you know, what can I do that, you know, will connect me with that purpose? Um, showing up for people in really difficult times and using skills like organization and project management and empathy, um, you know, really ends up drawing people to the after loss. Services fields, um, more and more. So, uh, yeah, I, I think the need is gonna continue to grow and through that, the awareness that there are professionals who are specifically trained to do this work will grow as well.
Wow. And [00:30:00] if. If the, the entrepreneur, the business owner right now that is listening and they think they're going to live forever, I am one of them. Uh, what is the first system or the first vault per se, that, that you would say for them to set up right now? With the intent of what you mentioned before of leaving a love letter to your wife, right?
Because yes, I'm a man that probably, uh, in the average of, of, of lifespan, I'll be, you know, dying before my wife. So what should we, we do right now to leave that love letter to, to my wife?
Yeah, I mean, I, I'm gonna bring it right back to systems and processes. You know, if you don't have your SOPs, if you don't have your client list, um, documented, if you don't have kind of the, um, roadmap to your business, that now, because that's not only gonna help. You know, take you out of the monotony of running [00:31:00] your, your business every day.
But it's also gonna, um, allow you to have a roadmap for someone else. You know, if something were to happen to you, you got hit by a bus yesterday, you know, can someone. Take stock and understand your business. Like who are the vendors, who are the, you know, players that need to be notified and paid, and you know, like how, how is your business set up? Um, if someone needed to step in tomorrow. Like, I, I really think that that is how, how business owners need to be thinking about this. Absolutely.
Yeah. Uh, I, I wholeheartedly agree with that. Uh, Jasmine, what else, what have we not covered that you would like to share?
Well, um, I mean, I think, I think that like, the way that I think about delivering a really empathetic and personal service is, um, is by kind of taking all [00:32:00] of the guesswork out of it and, um, thinking through, you know, what this looks like for you. From the very beginning, you know, and I'm talking about like the marketing and identifying your ideal client and building a referral network because this is a, a referral based business.
So a big part of running this kind of service business is. with people and showing up and doing, you know, talks or workshops or whatever it is. And so, you know, mapping out what that actually looks like for you and how much time you're gonna spend on spreading the word about this brand new service and kind of connecting with the right people who can send clients your way.
You know, it's a balance. You really have to like, figure out how much of your. Um, week is gonna be dedicated to like actually running this business versus your client [00:33:00] delivery because, um, you know, it's, that's a piece of it too. Like, yes, we all wanna show up, um, for our clients and do that right. That, like amazing, meaningful work for them.
But that can't happen unless you've made some time to, um, to come up with your plan for actually getting in front of the right people at the right time. So it starts like, at the very, very, very beginning. Like all of that has checklists and tools and, you know, like a, a system. So you can show up consistently and confidently every step of the way.
Yes, Uhhuh and, uh, I have a phrase that I use with my, my staff all the time and with my clients every now then when the opportunities rise is, and it's the, I prefer to spend 10 minutes building a, a, a spreadsheet that it's a template that we, we will be using often, right, for this client, and waste an hour today so [00:34:00] I can save 10 minutes in the next year.
Right, because the spreadsheet is ready and done. So it's that trade off. It's the short term loss that you think of my time. However, that's how you scale. That's how you systematize and go faster next year, and you have to start working on it right now. So I absolutely love what you said there.
Yeah. It's, I call it CEO time. You know, like
Hmm.
I have to set aside some time to think about the business, to plan that stuff out, to make adjustments where things aren't working, because it makes everything else easier.
Um, would you mind sharing one system that you are working right now and you're tweaking as you go?
Hmm, sure. Um, a system that I'm working on right now, uh, well. We are, um, in pals. Um, we're launching a new course on digital assets actually. And, um, that's why I had all of those fun facts [00:35:00] to share with you.
I love it.
so we're, we're doing a new course, so I, I really have to come up with, uh, you know, a whole new set of these, um.
You know, emails and assets, uh, resources and all kinds of things like that. So I'm really trying to figure out like how to capture some leads early on and, um, nurture those leads until the course is ready and then. Continue pri providing value after the fact. You know, once they've already signed up for the course, what is gonna help them actually put these tools into practice with clients?
So, um, so that, that's what's been taking up my brain space lately. But it's really fun. I really enjoy it and I'm excited about, um, releasing that to the world.
Oh, I'm excited, uh, to, to hear more about that project and we'll be in touch and, uh, I wanna see the success of that. I, I'll, I'm gonna be yours. Secret stalker. Well, not so secret anymore. 'cause I'm not telling that I'm gonna follow you [00:36:00] along at this journey that, uh, I just want the ultimate success for you, for your business and especially the, you know, the, the baby movers phase right now, right?
Are, uh, uh, they're getting older and older and your business and new model and, and, and aftercare loss specialist that you work with across your, um. Teaching and training programs, uh, that there'll be more and more value each day to our society. So I respect your business so much. That, uh, whenever, whenever I can to help with clients in that situation.
I do. So I, I, it is just amazing to me how much you guys take care of your clients, and so I love your approach to, to checklist. I love your approach to human humanity. I love that The story that you said that you, you know, you rise. And, and, and you went through that scar moment where it's like, this is what I'm going to do, this is wrong.
This is how I'm going to do it, and I'm going to do it completely different. Um, Jasmine, if for the people that are listening and [00:37:00] watching this episode, how, where Hair, where and how they can find you about both business and about you as well.
Yeah. Thank you Johnny. Yeah. So, um, you are welcome to connect with me on LinkedIn. Um, you can find after loss pros.com. That's, um, professionals of after loss services. We are. On all the socials at After Loss Pros, that's probably the best way to find out what's going on with us. Um, and then compass coordinators.com for my client serving business. Um, we also have a, a little freebie, um, that will link in the show notes as well. That'll be your after loss checklist, so that, um, can be helpful to get you started there.
Perfect. Jasmine, once again, thank you so much for spending the time with me today. This was an absolutely great episode. Uh, most people, most especially business owners, with their ego being so high, we think that we're never going to pass away, but, you know, leaving that legacy to your spouse and your kids and, [00:38:00] and that love letter.
Per se, uh, it is an absolutely must. Uh, you guys go back and listen to what she said about all the steps that you take on, on your digital assets and so forth. Jasmine, once again, absolutely. Thank you. I love this episode. Um, and I, and I wish you the success of all the way for both business for you and your family.
Thank you so much. It was a pleasure, Johnny. Thanks for having me.
